QC Operations Manager
About The Position
We are seeking a Quality Control Operations Manager to play a critical role in maintaining and elevating service quality across our commercial cleaning operations in Roanoke. This is a hands-on, field-based leadership role focused on inspections, quality assurance, training, and team support across all facilities. This position is ideal for someone who thrives in the field, takes pride in high standards, and enjoys coaching teams to success while also collaborating closely with operations leadership. As the business grows, this role offers strong upward growth potential.
Requirements
- 1–3 years of experience in commercial cleaning, facilities, or a similar service-based industry (preferred)
- Prior leadership or management experience (required)
- Strong attention to detail and a high standard for quality
- Confident communicator who can coach, train, and hold teams accountable
- Self-starter who works well independently and within a leadership team
- Comfortable being in the field the majority of the time
Nice To Haves
- 1–3 years of experience in commercial cleaning, facilities, or a similar service-based industry (preferred)
Responsibilities
- Conduct routine and follow-up inspections across all assigned facilities
- Identify quality issues, trends, and opportunities for improvement
- Ensure cleaning standards, scopes of work, and client expectations are consistently met
- Provide hands-on training and retraining for cleaners and supervisors
- Reinforce best practices, attention to detail, and efficiency
- Support new account startups and corrective action plans when needed
- Work closely with the Operations & Client Success Manager and supervisors to maintain service quality
- Coach teams in the field and step in to directly manage when operational needs require
- Recommend corrective actions, staffing adjustments, and process improvements
- Communicate daily with the Operations & Client Success Manager
- Provide weekly updates and insights to the President and Owner
- Assist with light administrative work, reporting, and documentation (estimated 20%)
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Relocation bonus
- Signing bonus
- Training & development
- Fuel Stipend $3000 per year
- Health insurance stipend $3000 per year
- Company phone and laptop
- Clear opportunity for growth and advancement as the company expands
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
