QC Manager - Low Voltage [R]

HPCC • Montgomery, AL

2d

About The Position

At Hensel Phelps, we bring our clients’ vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients’ goals and objectives. Over our 84-year history, Hensel Phelps has evolved from a bid-build general contractor to a full-service building provider. Our organization is comprised of three lines of business – development, construction, and facility services. These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long-term facilities management of projects, which means that our focus is on the complete life cycle of each project we build. Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best-in-class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations. The Quality Compliance Manager (QCM) is responsible for developing, implementing, and overseeing the Quality Compliance program for Hensel Phelps Services. This role ensures that all service operations, facility management programs, and technical maintenance activities meet the highest standards of safety, compliance, and performance. The QCM works closely with regional and site leadership to monitor adherence to company standards, client requirements, and regulatory obligations. This individual will lead compliance initiatives, conduct audits, and partner with stakeholders to drive continuous improvement and consistency across all Services operations. This is a safety-sensitive position.

Requirements

• Bachelor’s degree in engineering, construction management, facility management, or related field; equivalent professional experience may be considered.
• 5–10 years of experience in quality compliance, quality assurance, or program management in facilities, construction, or technical services.
• Ability to work in a fast-paced environment and be able to function as part of a high-performance team.
• Ability to work collaboratively in mobile work environment.
• Advanced skills in data-driven decision-making, performance metrics, and continuous improvement processes.
• Knowledgeable with software in MS Office (Excel, Project, Word, SharePoint).
• Ability to work under pressure and meet deadlines.
• Effective written and oral communications skills and detailed.
• Valid driver’s license.

Nice To Haves

• BICSI Certified Technician
• Experience supervising and mentoring technical staff (engineers, inspectors, auditors).

Responsibilities

• Conduct regular audits of service delivery, facility operations, and technical maintenance programs to ensure compliance with company, client, and regulatory requirements.
• Supervise and oversee telecommunications closets.
• Lead compliance and quality review meetings, producing actionable outcomes for continuous improvement.
• Review compliance data, reports, and corrective action plans; ensure timely and effective resolution of issues.
• Maintain and update compliance logs, audit findings, and corrective actions in alignment with company standards.
• Coordinate with third-party auditors, regulators, and clients on quality and compliance-related matters.
• Provide training, guidance, and coaching to managers and staff on compliance requirements and quality standards.
• Participate in regional and corporate initiatives to standardize and improve compliance frameworks across the Services business unit.
• Track key performance indicators (KPIs) and develop reports to leadership on compliance performance, risk areas, and improvement opportunities.
• Partner with Regional Directors, Site Managers, and technical staff to establish quality and compliance goals, monitor progress, and resolve deficiencies.
• Supervise and train other technicians.

Benefits

• Hensel Phelps provides generous benefits for our fulltime employees.
• This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, and our employee assistance program (EAP).
• Employees are also eligible for employee paid enrollment in vision and dental insurance.
• Hensel Phelps also believes in the importance of taking time to recharge.
• As a result, employees are eligible for paid time off beginning upon hire.
• Employees are also eligible for a company cell phone or cell phone allowance in accordance with company policy.
• Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees