QC Laboratory Supervisor CLS

American Red Cross • San Leandro, CA

23h • $130 - $138 • Onsite

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! As a Clinical Laboratory Scientist QC lab supervisor, you will be responsible for the daily operations and supervision of the Quality Control lab and QC activity. You will be responsible for 100% record review of testing and the batch release of test results to the customer. You will hire and supervise staff and participate in education and training activities. You will supervise the daily review of all initial and repeat testing and quality control records to ensure validity of results prior to the batch release of test results and problem reviews. Assist staff in performing reviews as needed. Schedule personnel and workflow to efficiently maximize and maintain optimum productivity.

Requirements

• Must be a CA-licensed Clinical Laboratory Scientist (CLS)
• Bachelor's degree in science (with CLS)
• Ability to understand and perform complex procedures and techniques and work with complex instrumentation; to correctly interpret test results, to include identification and resolution of discrepancies required.
• Ability to adapt and work with changing work procedure or deviations.
• Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required; ability to communicate with staff outside the department.
• Supervisory/lead experience.

Nice To Haves

• MLT (Medical Laboratory Technician) may be considered with strong laboratory and supervisorial experience.
• 2 - 3 years of supervisory/lead experience is plus.

Responsibilities

• Staff Leadership & Supervision
• Supervise technologist staff, including hiring, training, coaching, engagement, performance evaluation, and discipline.
• Ensure staff competency through ongoing training, documentation, and competency assessments.
• Prepare work schedules and maintain adequate shift coverage.
• Support a well‑qualified, high‑performing team that meets operational and compliance expectations.
• Operational Oversight
• Oversee daily work processes to ensure accuracy, efficiency, and regulatory compliance.
• Perform supervisory review of documents and ensure timely processing of invoices, monitoring, reconciliation, and payment.
• Ensure timely completion of monthly product quality control requirements.
• Meet manufacturing and distribution quality, quantity, and timeline objectives.
• Maintain accurate electronic and physical product inventories.
• Quality, Compliance & Issue Resolution
• Lead investigation, documentation, troubleshooting, and prevention of recurring errors, problems, and customer concerns.
• Resolve issues by communicating with Laboratory staff regarding sample shipments, test data transmission, and problem clarification.
• Participate in discrepancy resolution for unusual or unexpected results and ensure actions align with policies and regulations.
• Identify, document, and escalate run problems and error reports as required.
• Ensure reagents used for testing are in date, uncontaminated, and meet QC standards.
• Notify supervisors and operations management promptly of discrepant or invalid test results discovered during QC review.
• Proficiency Testing
• Manage proficiency testing according to applicable procedures and regulations.
• Ensure proficiency samples are tested accurately, submitted on time, and reviewed upon receipt of graded results.
• Process Improvement & System Expertise
• Participate in process improvement initiatives within assigned areas.
• Lead suspect product/sample management processes.
• Serve as the departmental expert on applicable computer systems and maintain required records and files.
• Validation & Quality Control (As Applicable)
• Participate in the validation of hardware, software, instrumentation, test kits, and procedures.
• Perform, review, and/or approve quality control for products, reagents, equipment, and test kits.
• Flexibility & Operational Support
• Work on the bench at least 50% of the time.
• Flexibility to work weekends, stay late, and respond to urgent operational needs as required.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees