Qantas Premium Host in LAX Airport

Hallmark Aviation Services • Los Angeles, CA

255d • $21 - $27

About The Position

Hallmark Aviation Services is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service for a Prestigious Australian Airline. The Premium host provides exceptional customer service with an emphasis on delivering personalized premium service to Qantas First, Chairmans Lounge, Platinum One Frequent Flyer Members and major corporate accounts, ensuring a seamless travel experience. The Premium host is responsible for pre-flight preparations for all First, Chairmans, and Platinum One customers including liaising with key airport and Qantas departments.

Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• Valid US work Authorization.
• Able to speak, read and write in English.
• Flexible schedule to work weekends, holidays & overtime.
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying.
• Computer Literate.
• Common sense and organization skills.
• Time management skills.
• Capacity to make quick and rational decisions.
• Effective communication skills and good listening skills.
• Able to multi-task and carry out duties in a fast-paced environment.
• Able to read & comprehend reference materials, instructions, policies & procedures.

Responsibilities

• Reviewing emails to ensure all requests are actioned and or cleared, creating a shift report after requests are reviewed.
• Monitor flights for next day to prepare notes for handover of host.
• Communicating with Qantas lounge on customers arrival details.
• Brief Customer Service Agents on any specific requirements.
• Populating customer details into flight and note plans for customer arrival.
• Host, greet and welcome all customers.
• Invite customers to join Customer Service Agent at the check in desk.
• Managing customer issues relating to booking or experience.
• Accompany customers to airport security/immigration/first lounge.
• Provide customer handover to the Lounge Host.
• Ensure that customer service staff maintain Qantas standards of service excellence throughout the customer journey.
• Handle administrative duties and manage situations arising from flight disruptions.

Benefits

• $27.23/hr ($21.28/hr with Medical Benefits)
• Voluntary Dental Vision
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED