QA Specialist (Home Care supervisory visits)

Ambercare • Albuquerque, NM

112d

About The Position

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! Ambercare is currently seeking a Full Time QA Specialist out of their Albuquerque NM location! This position will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs. Great opportunity for someone whom has been a caregiver previously or has had customer facing roles.

Requirements

• Minimum of 3 years' experience working in the field of senior services or a related social service field
• Excellent oral and written communication skills
• Strong interpersonal skills
• Ability to prioritize and handle high call volumes
• Client-focused and customer service-driven
• Proficient in Microsoft Word, Excel, and Outlook
• Must have reliable transportation, valid driver's license and insurance for travel within the branch service area

Responsibilities

• Monitors client's condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Benefits

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Bonus PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services