QA Specialist - Complaints ($20.22 per hour)

Melaleuca • Idaho Falls, ID

108d • $20

About The Position

Melaleuca has firmly supported its mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 5,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. Ensure product complaints are effectively reviewed, documented, investigated, and CAPAs initiated, when necessary. Also assist with product evaluation as needed.

Requirements

• Associates degree (or better) in an applied science or mathematics.
• A working knowledge of Federal Regulations regarding the manufacturing and distribution of drug, food, and nutritional supplement products.
• Ability to follow written procedures and policies.
• Excellent computer skills with word processing, spreadsheet, and databases.
• Excellent verbal and presentation skills.
• Proficient mathematical or statistical skills.
• Ability to organize and coordinate projects and perform multiple tasks in a fast paced setting with efficiency and accuracy.
• Ability to work and communicate interdepartmentally.
• Self-starter, task oriented.

Nice To Haves

• Ability to climb stairs.
• Ability to lift a minimum of 30 lbs.

Responsibilities

• Accountable for maintaining consumer complaint data and files.
• Review complaint report information for product defects and/or adverse reactions.
• Contact associates in other departments to obtain or provide complaint related information.
• Review complaint documentation to determine if an investigation or CAPA is necessary.
• Conduct thorough investigation of complaints, as required, including providing assistance to vendors, Purchasing, Marketing, R D, Manufacturing and other groups as applicable.
• Review returned products for consumer complaint reports and record product review results.
• Performs other duties as assigned or needed.

Benefits

• Great Starting Pay $20.22
• Longevity Bonus (5 Yrs/$5000, 10 Yrs/$10,000, 15 Yrs/$15,000, etc.)
• Company Profit Sharing (After 6 Mo of F/T Employment)
• First Pay Review After 6 Months
• Free Company Products (Monthly voucher currently equal to $100/month value - $1200/year)
• Company Sponsored Employee Appreciation Events
• Healthy Work Life Balance
• Clean Indoor Climate Controlled Environment
• Opportunities to Promote
• No Layoffs
• Safe/All Natural Product Line

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: Associate degree