CBRE-posted 3 months ago
Full-time • Mid Level
Jeffersonville, IN
Real Estate

The purpose of this position is to lead the CBRE Quality Representatives staff on low to medium scoped client accounts. This role will oversee the creation, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or in situations where CBRE operates within the client's QMS, ensures the integration and ongoing oversight aspects required by that QMS are appropriately executed by the CBRE Quality Representatives. This position interfaces with the client's Quality Assurance team leadership to support routine quality assurance and quality control deliverables. This position supports change, event & root cause analysis processes through review and/or approval actions. This role ensures all CBRE employees are qualified for the work they are performing. Lastly, this position is responsible for ensuring all master service agreement and quality agreement deliverables are executed per those respective contract terms.

  • Oversees the day-to-day Quality and Compliance Team operations at one account site.
  • Monitors operations at the site and determines compliance status with regards to local and global regulatory standards as well as client specific requirements.
  • Executes the CBRE compliance program and/or the client's compliance program.
  • Leads and participates in continuous improvement objects for both CBRE and the client.
  • Interfaces, partners, and interacts with both CBRE and the clients functional areas and leadership teams.
  • Communicates quality and compliance initiatives and/or issues across the functional areas impacted.
  • Reports Compliance status to CBRE and/or the client during review meetings.
  • Escalates and notifies CBRE and client management of quality and compliance issues.
  • Executes the inspection readiness program for the site.
  • Leads audits and serves as the primary quality representative for CBRE operations during external agency or client audits.
  • Manages the vendor management program for the site.
  • Ensures all GxP service providers are qualified per the CBRE regulated vendor qualification process.
  • Oversees the execution of the training and qualification program for CBRE employees.
  • Authors and negotiates terms of Quality Agreements with clients and vendors.
  • Investigates deviations/events, issues and manages Corrective/Preventative Actions.
  • Bachelor's degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience.
  • Minimum 5+ years related work experience required.
  • Previous experience within a quality organization preferred.
  • Specialized training in quality assurance audits preferred.
  • Previous supervisory experience a plus.
  • FDA, ISO, or similar quality assurance audit related certification preferred.
  • Green or Black Belt Six Sigma Certification preferred.
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