QA/QC Manager

Cherokee Federal•Arlington, TX

5h•Remote

About The Position

Perform data acquisition, validation, analysis, and reporting of key areas company wide. Develop, test, and implement processes to automate analysis and risk identification. Leverage technology to identify areas for process efficiency improvements while providing insights and recommendations.

Requirements

At least 4 years working in program development and implementation for ORR Eligible populations
Bachelor’s degree in social work, public administration or related field
Proven experience in social work, program admin or program management
Must pass pre-employment qualifications of Cherokee Federal

Responsibilities

Lead the development and execution of quality assurance plans for programming
Create enrollment processes that ensure participation of ORR Eligible clients
In partnership with customer and SME, develop metrics to identify trends and areas of improvement in programming
Oversee the creating of reporting for client relevant to programming objectives
Stay updated on industry trends, new quality management methodologies, and regulatory changes that affect product quality.
Review programming and materials for accuracy, completeness and timeliness.
Formulate policies, procedures and standards of services in a manner that aligns with client goals of sustained and scalable programming.
Identify potential risks to programming and implement corrective action plans.
Performs other job-related duties as assigned