QA Project Manager, ASO Operations

Apple • Austin, TX

8h

About The Position

Imagine what you could do here! The people here at Apple don’t just create
products — they build the kind of wonder that’s revolutionized entire
industries. It’s the diversity of those people and their ideas that inspires the
innovation that runs through everything we do, from amazing technology to
industry-leading environmental efforts. At Apple, inclusion is a shared
responsibility, and we work together to foster a culture where everyone belongs
and is inspired to do their best work. Here on the Apple Store Online team, we
are responsible for Apple’s largest store. Our main goal is to deliver a
magical, personal digital experience where customers can shop, buy and learn
everything Apple, wherever they are. Each customer should feel like they are our
only customer and our job is to set the bar for the experience they receive. To
run such an extraordinary store, it takes extraordinary people, and we are
looking for someone to help us do extraordinary things. The Apple Store Online
(ASO) is seeking a quality professional to join the ASO Operations team managing
quality validation work streams for Apple Store Online, Apple Store App and
partner platforms. Our mission is to continuously improve the quality of
information and experience presented to Apple’s customers while delivering on
the ever-increasing velocity of changes as the Retail digital platform expands
into new geographies, languages, and devices. You will be part of a global team,
driving high quality results while meeting ambitious deadlines. You are a
thoughtful, inclusive and effective leader, deeply detail oriented, and
comfortable with change and uncertainty in a dynamic work environment.
As a Quality Project Manager with ASO Operations, you will direct and drive
medium to large-sized, testing cycles and have a direct impact on one of the
world’s largest e-commerce sites.

Requirements

• 7+ years of professional experience working in a Quality role leading related projects and initiatives
• Significant UAT/QC/Quality experience within an e-commerce, mobile, or retail based organization (could be user experience/web front-end, transactional back-end focused)
• Quality-focused, deeply technical skills, and displays analytical and problem solving skills.
• Proven experience leading cross-functional teams and demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner, preferably working across regions or with globally distributed teams

Nice To Haves

• 5+ years of exposure to, and demonstrated capability of quickly understanding complex integrated systems.
• Experience with AI-driven quality validation techniques and automation
• Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.
• Demonstrates good facilitation, negotiation, and conflict resolution skills.
• Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.
• Communicates with clarity, both written and verbally.
• Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn, and demonstrates Apple’s values of inclusion and diversity in daily activities.
• BA/BS degree, or equivalent, preferably in a technical field
• PMP or Project Manager Certifications a plus
• Relevant quality certifications, including ISTQB

What This Job Offers

• Job Type: Full-time
• Career Level: Manager