QA/PI Manager

State of North Carolina

2d • Remote

About The Position

This is a leadership level position responsible for the day-to-day activities in ensuring the delivery of high-quality services across all Transitions to Community Living (TCL) Pillars, including Housing, Supportive Employment, Mental Health Services, Discharge & Transition and Quality Assurance. The employee serves as a key member of the TCL team and is responsible for implementing the quality assurance strategy and performance improvement initiatives developed in collaboration with the DMH QAPI Lead. The TCL Quality Lead will oversee TCL quality assurance processes, provide training and support to TCL staff, and act as a subject matter expert in quality improvement methodologies.

Requirements

• Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program OR Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program OR An equivalent combination of education and experience

Nice To Haves

• In-depth knowledge of quality assurance methodologies, tools, and techniques.
• Skilled in facilitating process improvement activities and implementing change management strategies.
• Proven ability to use data analysis tools and techniques to analyze program data to identify trends, patterns, areas for improvement, and monitor performance and track progress.
• Skilled in providing guidance and consultation to staff and stakeholders on implementing quality improvement activities.

Responsibilities

• Implementing the quality assurance strategy and performance improvement initiatives
• Overseeing TCL quality assurance processes
• Providing training and support to TCL staff
• Acting as a subject matter expert in quality improvement methodologies

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager