QA Operations Specialist

OPTUS BANK•Columbia, SC

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About The Position

Position Summary: The Quality Assurance Deposit Operations Specialist is responsible for ensuring the accuracy, efficiency, and compliance of deposit operations within the bank. This role involves reviewing and monitoring deposit-related transactions, processes, and systems to identify and rectify errors, enhance operational efficiency, and ensure compliance with regulatory requirements. The specialist collaborates with various departments to implement quality control measures and continuous improvement initiatives.

Requirements

Three to five years successful experience working in a centralized operations or branch environment.
Ability to effectively troubleshoot problems and take a proactive approach in issue resolution.
Excellent written and verbal communication and presentation skills.
Ability to always respond effectively to inquiries from internal team members and customers and demonstration of excellence in customer service.
Working knowledge of word processing, spreadsheet, and database software programs desired.
Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules.
Well-developed analytical and troubleshooting skills.
Strong initiative and sense of urgency in tackling new projects and proven ability to execute sound judgment successfully and consistently.
Good sense of responsibility
Good leadership skills
Ability to maintain focus
Ability to multitask
Good judgment to make financial decisions
Ability to work in a team setting and excel.

Responsibilities

Review and monitor deposit operations activities to ensure accuracy, efficiency, and compliance with bank policies and regulatory requirements.
Conduct regular audits and quality checks on deposit transactions, including deposits, withdrawals, transfers, and account maintenance.
Identify and investigate discrepancies, errors, and irregularities in deposit operations, and recommend corrective actions.
Collaborate with deposit operations staff to develop and implement quality control measures and process improvements.
Prepare and maintain detailed reports and documentation related to quality assurance activities and findings.
Assist in the development and maintenance of deposit operations policies, procedures, and training materials.
Provide training and support to deposit operations staff on quality assurance best practices and compliance requirements.
Monitor and evaluate the effectiveness of implemented quality control measures and make recommendations for continuous improvement.
Stay current with industry trends, regulatory changes, and best practices related to deposit operations and quality assurance.
Handles NSF/Exception Item Processing,
Dormant check handling
Check Adjustments
Returned Items
Large Item Review
Oversee EFT disputes, provide debit card support, and card maintenance to branch staff
EFT Fraud Reviews
Ensure satisfactory or higher Reg E audit results
Levy, Garnishment processing
Subpoena processing
GL Reconciliation, Certifications
Foreign Item processing
IOLTA/IRETA remittance
iPay, support to branch staff
Provide support for CDARS/ICS network activities
Distribute for daily CD Interest Check and assist resolving exceptions
Oversee the bank’s IRA portfolio including ensuring proper tax reporting for customer transactions and EOY notices.
Process enterprise-wide escheatment for the bank. Ensure compliance with all applicable rules and regulations
Provides back up Internet Banking and Treasury Management administrative support.
Wire Transfer execution
ACH processing
Annual Christmas Club Payout
EOY Tax Notice Coordination