QA Manager

Red River Commodities•Fargo, ND

19d•Onsite

About The Position

The Quality Assurance Manager is responsible for leading the development, implementation, and continuous improvement of the company’s quality systems and food safety programs. This role oversees all quality assurance operations, ensuring that products meet regulatory requirements, industry standards, and customer expectations. The Quality Assurance Manager will lead a cross-functional approach to quality management, champion a culture of safety and compliance, and serve as the primary point of contact for audits, certifications, and customer quality concerns.

Requirements

Bachelor’s degree in Food Science, Quality Management, Chemistry, Engineering, or related field preferred.
3+ years of quality assurance experience, including 1+ years in a leadership or management role, preferably in food manufacturing or agriculture-based processing.
Advanced knowledge of HACCP, GMP, OSHA regulations, and food safety management systems.
Strong leadership, cross-functional collaboration, problem-solving, and project management skills.
Proficiency in quality system software, reporting tools, and root cause analysis methodologies.

Responsibilities

Direct and manage all aspects of the quality assurance program, including product inspections, testing protocols, documentation, and regulatory compliance.
Ensure the effective execution of HACCP, GMP, and other food safety and quality management systems.
Lead internal quality audits, oversee third-party inspections, and facilitate corrective actions as necessary.
Lead, coach, and develop the quality assurance team, including supervisors and technicians, to maintain high standards of performance and accountability.
Establish quality team objectives, provide ongoing training, and promote professional development.
Ensure compliance with all relevant food safety standards and regulatory bodies (OSHA, FDA, USDA, etc.).
Maintain all quality certifications (such as HACCP, GMP, SQF, etc.) and prepare the facility for successful audits and inspections.
Serve as the primary contact for customer quality audits and inquiries.
Partner closely with Production, Supply Chain, Engineering, and Maintenance to integrate quality into every stage of the process.
Lead investigations of quality issues, facilitate root cause analysis, and drive timely corrective and preventive actions.
Collaborate with the leadership team to develop strategies that improve product quality, efficiency, and customer satisfaction.
Analyze production and quality data to identify trends, risks, and areas for process improvement.
Develop and track Key Performance Indicators (KPIs) for quality performance and continuous improvement initiatives.
Lead the facility’s quality-related continuous improvement projects and safety culture initiatives.
Manage customer complaints and quality claims, ensuring timely investigation and resolution.
Oversee supplier quality assurance, including raw material verification and vendor performance reviews.