QA Lead Technician

Switch • Grand Rapids, MI

2d

About The Position

At Switch, we dont just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isnt just about technologyits about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the worlds most advanced digital infrastructure that powers the progress of humanity. The Role: QA Lead Technician As a QA Lead Technician, you are responsible for facility maintenance, quality assurance oversight, and hands-on light construction support across Switch facilities. You lead daily execution activities, prioritize tasks, and ensure spaces are clean, functional, and ready for tours and operational use. This role combines hands-on technical work with field leadership. You coordinate vendors, support technicians, and ensure maintenance tasks are completed safely and to standard in a 24/7 mission-critical environment.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of experience in a Technician II role or equivalent relevant experience.
• Power tool and light construction experience.
• Experience with drywall repair, painting, and general facility maintenance.
• Basic PC skills, including Outlook and internal communication tools.
• Ability to lift up to 50 pounds frequently and up to 100 pounds occasionally.
• Ability to work in a 24/7 operational environment and respond to emergencies as required.
• Ability to work indoors and outdoors.

Nice To Haves

• Experience scheduling contractors and coordinating maintenance vendors.
• Familiarity with internal systems such as LDC or UltiPro.
• Demonstrated ability to train or mentor junior technicians.

Responsibilities

• Perform general facility maintenance and light-duty construction tasks.
• Maintain customer-facing areas including entry points, conference rooms, restrooms, shipping areas, lounges, and common spaces.
• Escort vendors performing maintenance and repair work.
• Perform drywall repair, texture, painting, tile replacement, lighting repair, and ballast replacement.
• Conduct facility walks and identify discrepancies or corrective actions.
• Schedule and prioritize team workload.
• Provide on-the-job training and guidance to technicians.
• Coordinate stock deliveries and communicate with warehouse teams.
• Procure necessary inventory and supplies.
• Coordinate dumpster, baler, pallet, and recycling pickups.
• Maintain tour path readiness and customer cage spaces.
• Provide standby support for outside contractors.
• Operate trucks, trailers, and equipment as required.
• Work off-hours when needed to maintain facility readiness.

Benefits

• A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
• Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED