Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is the global leader in Conversational AI and Automation. We’re transforming the way enterprises engage with customers, employees, and data through voice, video, and text interactions. As part of our continued growth, we’re seeking an experienced Staff QA Engineer to lead quality initiatives across our AI-driven SaaS platforms. Position Overview As a Staff QA Engineer at Uniphore, you’ll drive the strategy, design, and execution of large-scale QA initiatives for AI/ML and cloud-based applications. You’ll establish and evolve automation frameworks, define quality metrics, and partner cross-functionally with global engineering and product teams. This role is ideal for a hands-on QA leader who thrives in fast-paced, distributed environments and is passionate about improving quality through innovation, automation, and AI.