Qa Coordinator

Res-Care, Inc.•New Albany, IN

55d

About The Position

Conducts case file record reviews for compliance with regulations/company processes and identifies opportunities for improvement or corrective actions to ensure contractual performance expectations.

Requirements

Associates degree in Human Services, education, psychology, sociology or related field required. Bachelor's degree preferred.
Minimum two plus years related experience
Demonstrated knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
Demonstrated knowledge of computers and knowledge of data management processes
Demonstrated knowledge of eligibility determination processes and filing procedures

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Conducts Site Reviews at locations as assigned and submit results.
Participate in the Pre-Survey Review process.
Review incident reporting and initiate follow up when needed.
Participate in follow up with Corrective action plans (survey, audits, etc)
Submit weekly QA reports in a timely manner to Quality Assurance Manager/Supervisor.
Present feedback to management regarding areas that need improvement.
Ensure all clients receive a return call within 24 hours of calling.
Review quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
Implement and monitor standard operating procedures.
Other duties as assigned.