QA Complaint Analyst I

WerfenSan Diego, CA

About The Position

Position Summary: Performs entry level failure analysis of product quality complaints of a routine nature requiring application of logic, understanding of general and specialized laboratory methods, techniques, and instruments.

Requirements

  • Bachelor's degree in related field
  • One-year relevant experience
  • Strong skills with Excel required
  • Attention to Detail: Ability to pay close attention to detail is required
  • Accuracy: Work is accurate and complete
  • Performance Standards: Demonstrated ability to meet department goals
  • Communication: Excellent written, verbal and presentation skills
  • Discretion: Acts with integrity in all situations and can maintain appropriate confidentiality
  • Multi-Tasking: Ability to manage multiple priorities, and support changing business needs
  • Collaboration: Ability to work within a team to bring best solutions to the team or customer
  • Independence: self-motivated-works under minimal supervision
  • Professionalism: Must demonstrate professionalism during all interactions within company, customer and third parties
  • Takes Initiative: Serves as a role model for “Quality First” by continuously improving on what matters most to customers
  • Problem Solving: Promptly and effectively handles issues and problems
  • Decision making: Makes decisions based on data and risk determination

Responsibilities

  • Develops skills to investigate product quality complaints.
  • Enters all investigation results into the complaint module in SAP.
  • Routinely communicates results, problems, and progress to supervisor
  • Will develop ability to schedule own investigation activities in accordance with assignments and priorities.
  • Acquires supporting information from scientific literature, Werfen instrument operator’s manuals, assembly documents or other Werfen groups as required.
  • Contacts are primarily with immediate supervisor and other professionals in the section or group.
  • Performs other related duties as assigned.
  • May perform, as professional judgment and experience are developed, an expanded range of complex complaint investigations. Assignments may be specific to instrument type.
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