QA Clinical Manager - Remote

R3 CONTINUUM LLC

30d•$86,688 - $102,200•Remote

About The Position

The Clinical Quality Assurance Manager oversees quality assurance (QA) with clinical emphasis to ensure client satisfaction and revenue growth in the QA department. This position is responsible for QA training, identification of root causes for QA issues, continuous QA improvement, and measurement of outcomes to establish quality benchmarks.

Requirements

Experience successfully leading, managing, training and motivating employees in a multi-disciplinary environment
Sound clinical knowledge which applies evidence-based practices in psychological assessment
Strong knowledge and understanding of client servicing, developing, and executing strategies to ensure client retention
Ability to think critically, flexibly, and creatively with tolerance for ambiguity
Utilization of sound clinical judgment in decision making and problem solving
High degree of entrepreneurial initiative, accountability, commitment, energy and drive; ability to prioritize and focus on first things first
Excellent interpersonal and organizational skills
Excellent presentation, verbal and written communication, listening and consultative skills
Ability to interact effectively in stressful situations and maintain focus on problem-solving and solutions
Advanced computer skills, including Word, Excel and PowerPoint
Excellent time management skills with ability to meet deadlines
Strong analytical skills
Competence in psychological assessments and diagnosis
Masters degree in a mental health field required; Doctorate degree preferred
Actively licensed at master’s level or above required
5 years of post-license clinical experience required
At least 3 years in a clinical role that involved psychological assessment psychological testing
2 years of management experience required; preferably in healthcare, EAP, or disability insurance industries
All applicants must reside in the United States.
Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

Nice To Haves

Degree in clinical and/or forensic psychology strongly preferred
3 years Quality Assurance experience strongly preferred

Responsibilities

Utilize clinical expertise to provide quality oversight for the QA department including clinical review of FFD and FFD-VS reports.
Set quality assurance operational processes and strategies
Create and maintain a weekly department scorecard that includes key performance indicators
Recommend system and process enhancements for more efficient and quality work output
Address and resolve customer quality concerns
Report on any provider clinical quality trends to Network Development and the dyad leaders
Develop and implement the training program for QA Specialists
Assess team capabilities and provide targeted training to support individual development and advance department growth goals.
Determine productivity standards and key QA standards/measures
Conduct audits and analyze results to improve outcomes and maximize productivity
Set quarterly and annual department goals that align with the company strategy
Provide team with clinically based training and guidance when addressing complex evaluator situations or customer concerns
Identify and escalate issues that need elevated review and clinical leadership involvement to the VP Clinical Evaluations, VP Clinical Services and Chief Clinical Officer
Coordinate staff schedules for adequate coverage of the department
Complete annual employee performance reviews for the direct reports
Manage expenses, including overtime and department expenses
Embody and champion GPA tenants of Growth Mindset, Proactivity, and Accountability
Participate in department and company meetings, as requested
Perform other duties as assigned
Travel as required