QA Analyst

Enlightened, Inc. • Latham, NY

10d

About The Position

We are seeking a detail-oriented QA Analyst to ensure accurate document processing and maintain high-quality standards. This role involves reviewing work, identifying errors, providing feedback, and supporting both on-site and remote staff.

Requirements

• High School dipolma
• 1-2 years of experience
• Strong attention to detail and accuracy.
• Excellent communication and teamwork skills.
• Experience with QA or document processing preferred.
• Comfortable training and mentoring staff.

Responsibilities

• Review documents for accuracy before submission.
• Identify and assign processing errors to agents.
• Train new employees on document types and QA processes.
• Provide feedback to help agents improve performance.
• Support work-from-home and on-site staff via daily chat.
• Ensure the document is processed correctly before submitting.
• Assign errors to the agents when a document is processed incorrectly and caught in the QA que.
• Go over errors with the keyers, so they understand what they did wrong when processing a document.
• Answer questions for our Work from home staff as well as the agents on site in the IDC chat used daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees