QA Analyst (Billing & Collections)

BLDG SVC 32 B-J•New York, NY

About The Position

Under the supervision of Deputy Director, Billing & Employer Relations/B&C Management, the QA Analyst is responsible to assist in all areas of the department’s quality assurance program. The QA Analyst is responsible to ensure the accuracy, reliability, and functionality of the B&C/Employer Relations systems through comprehensive testing and evaluation. This role focuses on validating system enhancements, integrations, implementations, reporting, and process changes to maintain compliance, improve efficiency, and deliver a seamless experience for all users.

Requirements

2+ years of experience in Quality Assurance or Testing, preferably in Billing, Collections, or Financial systems.
Familiarity with QA methodologies, tools, and best practices.
Proficiency in test management tools preferred.
Ability to prioritize work and meet deadlines.
High analytical, problem solving and decision-making skills.
Strong ability to multitask using oral, visual, and tactile senses simultaneously.
Flexibility with work schedule.
Demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Microsoft Excel, Microsoft Word, Microsoft Outlook, and Windows applications.
General knowledge of common workplace machinery such as copiers, fax machines and multi-line phone system
Excellent oral and written interpersonal skills.
Proven leadership capabilities and the ability to motivate employees.
Excellent judgment and decision-making skills.
Ability to follow up on problem resolution for delegated tasks.
Flexibility to balance the multiple functions and the demands of the position.
Strong coaching, counseling, and appraisal skills
Detail oriented with excellent organization, documentation, and communication skills.
Outstanding work ethic and employment record (including attendance and punctuality).
Read, write, and understand English.
High
College graduate or equivalent work experience.

Responsibilities

Assist in establishing Quality Assurance requirements and modifications.
Monitor Contribution Processing Unit’s daily processing to verify accuracy of processing.
Maintain Quality Assurance issues log.
Recommend Quality Assurance requirements as new issues arise.
Assist in establishing procedures and processes that would:
Enhance the effectiveness and quality of the Audit/Stip Processing Unit
Streamline daily processing and quality control processes.
Assist B&C/Collections Team and provide solutions that fall in line with best practices for complicated billing issues.
Understand the need of quality assurance requirements and communicate the needs to upper management and staff.
Enforce the Quality Assurance requirements by
Inspecting departmental processing daily
Design and maintain an error tracking system.
Report quality assurance issues to upper management on a weekly basis
Recommend new quality assurance requirements and make modifications to existing quality assurance requirements.
Recommend training requirements.
Maintain a proper contribution leger process, interact with Processors and Accounting Department to ensure leger request are reported timely and correctly based on Funds policy.
Perform regression testing of all systems of record used within the department - record and report findings using tracking software.
Validate system performance under various conditions to ensure stability and scalability.
Able to track and report trends, limitations, test coverage, and QA performance metrics.
Create or update existing training materials.
Collaborate to build and update internal knowledge base articles to assist team members with troubleshooting and best practices.
Contribute to create and update Standard Operating Procedures (SOPs) and user manuals for the department QA program.
Performs any other relevant, related, or pertinent work or duties as requested or assigned by the Management of Billing & Collections