Ensure chatbot reliability, safety, and compliance through moderation, guardrails, and abuse prevention. Implement monitoring, logging, and alerting to support production reliability and rapid issue resolution. Design and analyze A/B tests to evaluate the impact of changes to chatbot prompts, models, or features. Lead code reviews and enforce best practices to maintain high engineering standards. Contribute to CI/CD pipelines, cloud deployments, and infrastructure decisions supporting high availability. Evaluate and adopt new AI technologies and architectural improvements to support long-term scalability. Be proactive, adaptable, and highly engaged – communicate clearly, raise risks early, and collaborate effectively to deliver high-quality code at speed. Communicate with stakeholders and support user feedback. Design, implement, and maintain relational and/or NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB) to support chatbot functionality, session management, and knowledge base storage. Optimize database queries and ensure data integrity, security, and scalability. Manage document indexing and updates in the knowledge base to ensure accurate and efficient retrieval.
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Job Type
Full-time
Career Level
Mid Level