Python Developer, ACC

Autodesk • Boston, MA

3d

About The Position

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Forma and construction cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.

Requirements

• 4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree
• Minimum 8 years of experience in the construction or engineering domain
• Strong e xperience writing script-based automations using Python, or similar scripting languages
• Strong skills in Windows OS, networking, Cloud APIs, virtualization
• Experience with Azure, AWS, or similar cloud provider
• Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

Nice To Haves

• Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
• Exhibit leadership skills and go beyond on the roles and responsibilities
• Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
• Working experience with any of those products: AutoCAD, Revit, Forma (Autodesk Construction Cloud), BIM360

Responsibilities

• Act as the dedicated support expert for Autodesk Forma and construction cloud solutions in Customer Technical Success
• Act as the customer liaison with engineering team
• Research, verify, and document product defects
• Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
• Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
• Excellent verbal and written communication skills
• Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
• Build and maintain a collection of service automation runbooks that can be run from the cloud
• Build alert and telemetry systems to accelerate issue detection and mitigation
• Create documentation as appropriate for the automations developed
• Ensure high quality deliverables
• Ability to work independently and/or guide other team members to meet deadlines
• Self-motivated and proactive, possessing strong desire to learn

Benefits

• From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
• Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
• Salary is one part of Autodesk’s competitive compensation package.
• For U.S.-based roles, we expect a starting base salary between $141,400 and $228,800.
• Offers are based on the candidate’s experience and geographic location, and may exceed this range.
• In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees