PXG - Master Fitter

Yam Worldwide • Framingham, MA

109d • $40,000 - $90,000

About The Position

The Master Fitter is responsible for retail store-based client engagement and education, performing golf club custom fittings, and providing an overall high level of quality service in all areas of the store. This may also include mobile fitting operations around the store location.

Requirements

• Superior customer service skills
• Excellent written and verbal communication
• Driver’s License and ability to drive a mobile fitting van
• Microsoft Office and basic computer skills

Nice To Haves

• Prior experience in golf retail sales and client service preferred
• Prior club fitting/building experience is preferred

Responsibilities

• Provide exceptional client experience while properly custom-fitting all potential PXG clients, ensuring the best possible equipment for them
• Maintain a positive, client-focused attitude by listening, understanding, and responding to their needs and offering creative solutions
• Engage with PXG clients within the store, utilize product knowledge to educate and move clients into the fitting experience
• Gather, input, and report back customer-based data
• Provide clear and consistent follow-up promptly to all existing and potential clients
• Demonstrate strong communication and collaboration between team members
• Increase revenue while meeting deadlines and working in an organized manner
• Manage and organize daily/weekly schedules in conjunction with team members to maximize revenue and efficiency
• Input daily client orders accurately and track all orders through delivery to confirm the accuracy and client satisfaction
• Demonstrate superior product knowledge
• Support the store team in operational tasks as required by leadership, i.e., inventory, client order management, and opening/closing responsibilities
• Assist with Call Center inbound and outbound calls utilizing Player Support Procedures and Processes
• Help execute green grass fitting days and other store awareness events around the metro when needed
• Perform other related duties as required

Benefits

• Medical, Dental, and Vision insurance
• Generous PTO and paid holidays
• 401(k) with company match
• Dependent Care and Health Care Flexible Spending Accounts
• Paid parental leave
• Employer paid short-term disability and life insurance
• Free set of golf clubs after 90 days
• Employee Discounts
• Smart Casual Dress Code
• Free in-house café with coffee and snacks (Corporate Office)
• Unlimited access to the Calm app for you and up to five dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED