PxE Business Transformation Lead

Qualtrics-posted about 1 month ago
Full-time • Mid Level
Hybrid • Seattle, WA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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This Transformation Office team member will play a critical role in revolutionizing our systems and processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. This is a highly cross-functional role that sits at the intersection of strategy and execution. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in business operations (BizOps) and product development. You will analyze and seek to understand current processes, identify opportunities, and execute improvements that drive value through operational excellence. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.

  • Own BizOps or Transformation programs: Own one or more programs to drive operational excellence and quarter-over-quarter improvement to core PXE processes.
  • Identify and define critical business problems: Proactively seek out inefficiencies, bottlenecks, and areas for improvement across various processes and systems. Lead others to understand the impact on people, processes, technology, and systems.
  • Develop actionable recommendations: Translate data-driven insights into clear, concise, and implementable solutions to address identified problems.
  • Design and implement new processes: Develop and roll out optimized processes, policies, and procedures to enhance operational efficiency and productivity.
  • Streamline operations: Work to simplify and standardize activities across the organization while identifying opportunities for automation.
  • Lead and manage key operational and strategic initiatives: Drive projects from conception to completion, ensuring they are on time and meet desired outcomes, collaborating with many stakeholders to maximize the benefit from transformation initiatives.
  • Track progress and report on results: Monitor the impact of implemented solutions, measure key performance indicators (KPIs), and communicate results to stakeholders.
  • Manage stakeholders: Gain buy-in and maintain strong relationships with leadership and impacted stakeholders at all levels.
  • Prepare presentations: Create compelling presentations for leadership, board members and other stakeholders to communicate business insights and strategic plans.
  • Act as an internal consultant: Provide structured thinking and an objective perspective on various business topics to different departments.
  • Training and enablement: Train employees on new policies, procedures, and systems as needed.
  • Proactively "put out fires": Address urgent operational issues and challenges as they arise, solving them within the broader strategic context.
  • Stay informed on industry trends: Keep abreast of best practices for portfolio, program, and change management.
  • Foster a learning culture: Promote continuous learning and improvement within the organization.
  • Bachelor's Degree in Business, Operations, Finance or related field AND 12+ years of work experience in business operations, program management, process improvement OR equivalent experience.
  • 2+ years working in a Product, Tech and/or Engineering organization
  • 6+ years management (e.g., project, process, vendor, change) experience.
  • Track record of managing business operations and transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.
  • Track record of managing complex business programs including implementing organization-wide improvements and optimization.
  • Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
  • Demonstrate results-based impact of previous transformation programs.
  • Experience Bonus: Qualtrics offers US employees an annual $1,800 "experience bonus" to provide an experience they might not otherwise have-attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
  • Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
  • The satisfaction of empowering large networks through technology.
  • The opportunity to work with a diverse range of influential brands.
  • A role that encourages personal growth and initiative within a growing business area.
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