Purchasing Support Associate

Connection • Keene, NH

11d • $19 - $23

About The Position

The Purchasing Support Associate provides entry-level support to Sales and the Purchasing Teams by facilitating requests via both electronic cases and telephone-based inquiries. In this capacity, the Associate provides Sales with the first line of support regarding a specific array of Supply Chain issues. The Associate receives training as available to increase knowledge and productivity.

Requirements

• Basic computer knowledge with the ability to operate a keyboard for data entry
• Working knowledge of Microsoft Office Suite, with the ability to create a document or simple spreadsheet
• Command of JDE keying procedures as well as the use of related sales tools
• Familiarity with our Vendor Partners’ web portals as well as our internal product availability tools
• Customer-oriented, with the ability to listen to and anticipate the needs of the customer
• General understanding of business philosophies and supporting procedures
• General understanding of supply chain logic, processes, and the goals they support
• Negotiation skills with the ability to ensure the best possible agreements and service to internal and external customers
• Adaptable, with the ability to switch tasks based on shifting priorities
• Analytical, with the ability to draw conclusions from data; systematic and rational
• Detail-oriented, with item-by-item focus; meticulous attention to detail with the ability to proofread for accuracy
• Good judgment, with the ability to formulate opinions, compare, and decide with good sense
• Articulate, with the ability to express oneself clearly and professionally in written and oral communication
• Good listening skills, with the ability to receive information completely and understand what is being said
• Good social skills, with the ability to build professional relationships with internal Connection departments and our external Vendor and Distribution partners
• Good problem-solving skills, with the ability to identify and prevent errors or delays

Responsibilities

• Assists with first-level responses to both telephone and electronic requests sent to the Purchasing Support Contact Center related to the following case topics and responsibilities, per knowledge level:
• Provides price and availability on new or existing products, licenses, or service offerings
• Researches and provides information on orders containing items with overdue ETAs
• Facilitates “Request to Stock” inquiries for customer rollouts or “in stock” web offerings
• Facilitates SKU Cancellation Requests
• Requests and provides information on rejected POs and discontinued SKUs
• Provides general order entry and fulfillment support to Sales Account Managers (AMs) as needed
• Receives individual and group training as available to increase knowledge and productivity
• Attends and participates in formal departmental meetings and row-based team discussions

Benefits

• You’ll find supportive teammates and a rewarding career at Connection—plus great benefits.
• We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.
• Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.
• We value the importance of our employees’ emotional wellbeing.
• To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.
• You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed