Purchaser

Climate Pros, LLC • Glendale Heights, IL

1d • Remote

About The Position

Zuggit is hiring a Phone Support Specialist to support our Purchasing team. You’ll be the first point of contact for field technicians calling in parts and order requests. You’ll translate real-time job site needs into accurate purchase orders, coordinate with suppliers, and keep orders moving with clear communication and excellent documentation. This role is ideal for someone who thrives in a fast-paced environment, stays calm on the phone, and can multitask across calls, email, and order entries without sacrificing accuracy.

Requirements

• Strong phone presence: professional, clear, and confident communicating with technicians and vendors
• Excellent organization and follow-through (you “close loops” and don’t let issues linger)
• High attention to detail and sound judgment in a high-volume environment
• Ability to prioritize and multitask across calls, email, and order entry
• Comfortable with data entry and learning new systems quickly
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Reliable and consistent attendance and performance

Nice To Haves

• Purchasing, procurement, dispatch, customer support, order management, or inventory experience
• HVAC/R, refrigeration, or parts-ordering familiarity (especially contractor/distributor environment)
• 1+ year of clerical/audit/administrative/purchasing/inventory control experience or comparable time in college/trade/business school

Responsibilities

• Answer inbound calls from technicians promptly and professionally; gather the right details fast (part, model/serial, quantity, job location, urgency).
• Create, update, and manage purchase orders accurately using Zuggit’s purchasing/order systems.
• Add requested parts to orders and ensure order details are complete, accurate, and documented for next-step processing.
• Communicate with vendors/suppliers/manufacturers to confirm availability, pricing, substitutions, lead times, and shipping options.
• Resolve issues proactively: wrong parts, incomplete shipments, backorders, substitutions, pricing discrepancies, and delivery delays.
• Manage returns/exchanges and related paperwork; follow established processes to keep credits and replacements moving.
• Maintain organized records and email correspondence so any team member can quickly understand order status and next steps.
• Partner with field service and internal teams to prioritize urgent requests and support departmental goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed