Pump Repair Project Manager

FERGUSON•Norfolk, VA

21h•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to build better infrastructure, homes, and businesses. The company strives to make complex customer projects simple, successful, and sustainable by proactively solving problems and adapting to continuously serve customers, communities, and associates. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across various industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson fosters a community of proud associates dedicated to building something meaningful. Ferguson is seeking a motivated Project Manager to join its dynamic Pump Repair Facility team in Norfolk, VA. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating teams, and takes pride in delivering excellent customer service, ready to make an impact and take ownership of projects from start to finish.

Requirements

Strong organizational and multitasking skills in a deadline-driven environment
Excellent communication and customer service abilities
Proficiency in ERP/CRM systems and Microsoft Office Suite
High school diploma or equivalent required

Nice To Haves

5+ years of experience in project management, service operations, pump repair, or industrial equipment
Mechanical aptitude and basic understanding of pumps or rotating equipment
Technical or vocational training

Responsibilities

Manage incoming pump and rotating equipment repair projects from intake through final delivery.
Coordinate documentation, quoting, scheduling, tracking, and customer communication to ensure repairs are completed efficiently and to company standards.
Receive and document incoming repair requests, verify warranty status, confirm scope, and ensure all approvals are in place.
Serve as the main liaison between customers, vendors, and internal repair teams.
Provide timely updates on repair progress, timelines, and costs.
Work with sales and technical teams to generate accurate repair quotes and obtain approvals before authorizing work.
Monitor work in progress, prioritize urgent repairs, and maintain accurate records in ERP/CRM systems.
Review completed repairs, confirm standards are met, and coordinate delivery or pickup with customers.
Identify workflow improvements to reduce turnaround time and enhance customer experience.