Publisher Technical Specialist

Ingram Content Group•La Vergne, TN

1d•Onsite

About The Position

Ingram Content Group (ICG) is hiring a Publisher Technical Specialist to contribute to their team in LaVergne, TN. This role serves as a technical systems specialist, supporting IngramSpark publishers participating in IPS full-service distribution programs. The specialist provides platform expertise across IngramSpark, CoreSource, and iQ, ensuring accurate account and title data management. They act as a knowledgeable resource for publishers and internal teams regarding system navigation and workflows for full-service distribution. The position is the first point of contact for platform-related inquiries, account maintenance, and distribution status questions, aiming to optimize system usage for publishers and support the smooth operation of the ISD program. Ingram Content Group connects people with content through comprehensive services for publishers, retailers, libraries, and educators, utilizing technology, innovation, and creativity. Their global network offers services including digital and physical book distribution, print-on-demand, and digital learning.

Requirements

Bachelor’s Degree or year for year directly related experience
3 years of experience in book publishing, book industry, account support, client administration, data management, or related field

Nice To Haves

Proficiency in IngramSpark platform, including account setup, title management, pricing, and metadata.
Working knowledge of CoreSource content management workflows and iQ reporting and order management functions.

Responsibilities

Serves as a primary point of contact for IngramSpark publishers participating in IPS distribution programs.
Manages and executes updates to publisher account and title information across IngramSpark, CoreSource, and iQ platforms, ensuring data accuracy and consistency.
Responds to publisher and internal inquiries about the status of full-service distribution accounts, title setup, metadata, pricing, and related system activity.
Maintains working knowledge of IPS operational workflows, including how data flows between IngramSpark and IPS systems, and how and when titles are presented to trade accounts.
Collaborates with IPS sales, client relations, and operations teams to ensure smooth title setup, seasonal list management, and timely submission of sales materials and metadata.
Guides publishers through platform-specific processes and best practices, translating complex system requirements into clear, actionable instructions.
Identifies and troubleshoot data discrepancies or system issues across platforms, coordinating with internal technical and operations teams as needed.
Educates partner publishers on industry best practices including metadata quality, pricing strategy, inventory management, and sell-in requirements for major accounts.
Supports onboarding of new ISD publishers by preparing and verifying account and title data across all relevant platforms.
Collaborates with the Manager, Publisher Relations and Sr. Manager, ISD to ensure alignment between publisher account status, sales readiness, and distribution timelines.
Serves as an internal subject-matter expert on self-publishing and indie distribution, providing insight to the IPS sales team and IngramSpark publishers.
Maintains documentation of platform processes, workflows, and common troubleshooting scenarios for use by the ISD team and publishers.
Offers informed, diplomatic feedback on title development or editorial positioning when requested by publishers.
Learns and operationalizes Edelweiss as a required tool in support of IPS seasonal sales workflows and metadata management.
Provides regular status updates and reporting on account and title activity across platforms.
Supports continuous improvement initiatives related to data quality, platform integration, and publisher experience within the ISD program.
Fosters collaboration between authors, publishers, and the IPS sales team to build enthusiasm and alignment around title launches and brand identity.

Benefits

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
15 vacation days & 12 sick days accrued annually and 3 personal days.
401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more.
Wellness program with access to onsite gym and basketball court for associates.
Encouraged continued education with our tuition reimbursement program.
Financial and in-kind opportunities to engage with non-profits in your community.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for non-profits throughout the year.
Take breaks or brainstorm in our game room with ping pong & foosball.
Casual Dress Code.