Public Works Coordinator

Institute for Building Technology and Safety•Baton Rouge, LA

About The Position

This position is located in St. George, LA Under the direction of the Public Works Director coordinates and performs a variety of skilled secretarial functions; provides administrative support to the Public Works Director and other departmental personnel; prepares correspondence, reports, and other documentation; updates and maintains the Department’s records and files; coordinates assigned Public Works programs; orders departmental supplies; responds to Public Works inquiries and complaints; and performs other related duties as assigned. The following duties are typical. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Answers, screens, and directs incoming calls to appropriate departments and/or individuals; documents and distributes telephone messages. Greets and assists office visitors; directs visitors to other City departments as required. Serves as a primary point of contact for departmental employees and the general public. Responds to various types of Public Works inquiries and/or complaints; provides information regarding departmental operations, services, programs, projects, and policies. Prepares, processes, and prioritizes work orders received from the public and other City departments. Provides secretarial support and assistance to the Public Works Director, supervisors, and/or other employees as required. Prepares, processes, reviews, and disseminates correspondence, memoranda, contracts, schedules, forms, purchase orders, invoices, and/or other types of departmental documentation. Updates and maintains departmental records, filing systems, databases, and/or policy manuals. Coordinates with vendors regarding the ordering of departmental supplies. Tracks and verifies the accuracy and quality of shipments received; researches and resolves supply issues. Performs other related duties as assigned or required.

Requirements

High School Diploma or GED with at least two years of customer service experience.
Multi-tasking effectively and efficiently.
Respond to inquiries, complaints, and requests for service in a fair, tactful, and firm manner.
Prepare accurate and detailed documentation of calls.
Maintain complex logs, records, and files.
Understand and follow oral and written instructions.
Type and enter data accurately at a speed necessary for successful job performance.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Nice To Haves

Experience that includes customer service in a municipal government setting is a plus.

Responsibilities

Answers, screens, and directs incoming calls to appropriate departments and/or individuals; documents and distributes telephone messages.
Greets and assists office visitors; directs visitors to other City departments as required.
Serves as a primary point of contact for departmental employees and the general public.
Responds to various types of Public Works inquiries and/or complaints; provides information regarding departmental operations, services, programs, projects, and policies.
Prepares, processes, and prioritizes work orders received from the public and other City departments.
Provides secretarial support and assistance to the Public Works Director, supervisors, and/or other employees as required.
Prepares, processes, reviews, and disseminates correspondence, memoranda, contracts, schedules, forms, purchase orders, invoices, and/or other types of departmental documentation.
Updates and maintains departmental records, filing systems, databases, and/or policy manuals.
Coordinates with vendors regarding the ordering of departmental supplies.
Tracks and verifies the accuracy and quality of shipments received; researches and resolves supply issues.
Performs other related duties as assigned or required.