Public Utilities Dispatcher

Brenham City Of-posted about 1 year ago
$28,246 - $47,694/Yr
Full-time
Onsite • Brenham, TX
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The Public Utilities Dispatcher operates a multi-line phone system, routes calls, processes work orders, and monitors city control systems. This role is essential for ensuring effective communication and coordination within the Public Utilities department, particularly during emergencies and routine operations.

  • Operates a multi-line phone system and routes calls.
  • Processes work orders and monitors city control systems including SCADA and OMS.
  • Performs general clerical duties such as answering calls and maintaining files.
  • Operates a radio console to communicate with field personnel.
  • Evaluates requests for public utilities services and collects information from callers.
  • Enters locates into Texas 811 and work orders into Asset Essentials database.
  • Generates weekly reports of open work orders for Public Utility Directors.
  • Maintains office files and scans documents to an electronic file system.
  • Monitors and manages the Outage Management System and reports outages.
  • Operates Advanced Metering Infrastructure (AMI) and reports alarms.
  • Notifies Police and Fire Departments of road closures due to construction.
  • Prepares daily work schedules for Public Utilities.
  • Responds to after-hour events such as storms as needed.
  • High school graduation or equivalent education.
  • One or more years of related experience or training.
  • Knowledge of standard office practices and procedures.
  • Ability to operate a multi-line phone system and computers including word processing and Excel.
  • Experience in a dispatch role or public utilities environment.
  • Familiarity with SCADA and OMS systems.
  • Competitive hourly wage between $15.00 and $18.00 per hour.
  • Potential for overtime pay.
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