Public Space - Manager

Seminole Gaming-posted 3 days ago
Full-time • Manager
Onsite • Hollywood, FL
5,001-10,000 employees
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About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

  • Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure clean, sanitary, and attractive casino public areas.
  • Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action.
  • Trains employees, monitors supply and equipment use.
  • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
  • Promotes positive guest relations at all times.
  • Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.
  • Conducts daily employee line-ups to inform team members of work duties.
  • Monitors team members for attendance, proper uniforms, hygiene, etc.
  • Issues supplies and equipment.
  • Takes inventory of stock to ensure adequate supplies.
  • Investigates complaints regarding cleaning quality or service to guests, and takes corrective action.
  • Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.
  • Conducts training of new employees, including in-service training on department policies, work procedures, job safety, and technical information.
  • Demonstrates proper use and maintenance of cleaning equipment.
  • Attends periodic staff meetings to discuss company policies and guest complaints, and makes recommendations to improve service and ensure efficient operation.
  • Performs cleaning duties as needed to maintain cleanliness of public areas.
  • High school diploma, along with a minimum three (3) years experience in housekeeping, custodial, or janitorial operations and a minimum of two (2) years progressive supervisory experience.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  • Medical, Dental, Vision & Life Insurances
  • 401K
  • Paid time off
  • Annual Bonus Opportunity
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