Public Space Lead Operations Manager
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About The Position
The Horticultural Society of New York is seeking an energetic, creative, and dedicated Lead Operations Manager to supervise the Public Space Program. This role is crucial in overseeing the long-term and daily operations of public spaces throughout New York City. Under the management of the Assistant Director of Operations, the Lead Operations Manager will supervise a management team responsible for ensuring that public spaces are maintained and operated effectively. The ideal candidate will have a passion for public space in New York City and a commitment to The Hort's mission, which focuses on enhancing the quality of life through horticulture and public engagement. The nature of this position requires flexibility, attention to detail, and a good sense of humor. The Lead Operations Manager will be responsible for determining and communicating daily operational plans, supervising the implementation of these plans, and recommending operational improvements based on feedback from field staff. This role also involves ensuring that administrative tasks are completed by managers and field staff in a timely manner, which is essential for the smooth operation of the program. In addition to overseeing operations, the Lead Operations Manager will provide daily supervision to a team of five managers who collectively manage over 60 staff and HORTNYC (Workforce Development) trainees. This includes providing in-field training and job readiness support to public space managers and staff, serving as the senior point of contact for questions and scheduling conflicts, and managing individual issues for staff and training participants with the support of HR. The position also involves supporting the orientation and onboarding of new staff and participants, ensuring they are well-prepared for their roles.
