Public Space Attendant

NFM & J LP•Chicago, IL

About The Position

The Lobby Attendant is responsible for cleaning and polishing the lobby, public areas and offices in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

Ability to attend to guests, associates and management in an attentive, friendly, courteous, and service oriented manner which requires strong customer service as well as written and oral communication skills.
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Knowledge of a corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
Outstanding organizational and time management skills.
Must be detail-oriented in cleaning public spaces.
Ability to multitask and prioritize daily workload.
Must be energetic and able to work in a fast-paced environment.
Must be able to show initiative, including anticipating guest or operational needs.
Ability to make decisions and follow established policies and procedures.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays, and extended hours as business dictates.
Proficient reading, writing, and oral proficiency in the English Language.
Ability to work without constant, direct supervision.
Ability to prioritize and organize work assignments.
Ability to be a clear thinker and analyze and resolve problems exercising good judgment.
Ability to work productively with other associates as part of a team.
Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems along with suggested solutions.
While performing the duties of this job, the employee is required to stand for entire shift, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity.
This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally

Responsibilities

Thoroughly clean lobby, public areas, restrooms, hallways, stairwells, and elevators which includes vacuuming, dusting, polishing, straightening furniture and decor, cleaning/sanitizing surfaces and waste removal.
Stock supply cart and ensure that it is always neat and well organized.
Check all equipment prior to and after use to ensure that it is in good working order
Greet and respond to all hotel guests efficiently and in an appropriately friendly manner
Vacuum, sweep, and/or mop hallways, stairwells, vending areas and public areas.
Clean and remove spots from corridor walls and doors.
Polish and clean mirrors, floors and elevator doors.
Assist shampooers with the relocation of furniture.
Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security department.
Provide instruction/guidance for guest and employee safety in fire or other emergency situations.
Support the department in any area that will maintain the building and guest service to hotel standards.
Must be ready to step in and support coworkers and team as needed to ensure efficient operation.
Perform duties, special assignments and projects as requested by management.
Attend meetings/training as required by management.