A public space attendant plays a crucial role in ensuring guest comfort and satisfaction during their stay by maintaining a clean, sanitary, and inviting environment in guest common areas.
Maintain high standards of cleanliness and presentation in all front of the house (customer) and back-of-house (employee) areas.
Maintain hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling.
Guest hallway vacuuming as needed.
Maintain the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day.
Collect and transport dirty glassware including tumblers, rocks glasses and coffee mugs to stewarding for washing and return clean glassware back to service landings.
Notifies supervisor promptly of any special guestroom/suite issues including the reporting of any maintenance needs.
Maintains the cleanliness for the hotel public areas to include back of the house
Maintains the cleanliness of the lobby/bathroom/elevators
Maintains the cleanliness of the lobby floor with scrubbing machine (if warranted)
Maintains the cleanliness of the front entrance doors
Vacuums all carpet areas in lobby and public areas including back of the house
Cleans the public seating areas and furniture, pictures
Cleans and wipes down, sanitizes guest areas and equipment
Collects all trash behind front desk and lobby
Wipes down and cleans all trash cans in public areas
Wipes down all baseboards in public areas
Wipes down all door handles and sanitizes
Cleans the lobby bathrooms (sinks/toilets/floor/dusting) replenishes paper goods and refills soap dispensers
Sanitizes guest/parking elevators including buttons inside/out, vacuums the carpet elevators
Vacuums and mops the carpet on each floor of parking landings
Maintains frequency cleanliness in all public areas and repeats
Refills sanitizing stations for all public areas
Sanitizes and cleans employee bathrooms (replenish paper goods/refill soap dispenser/mop floor)
Wipes down employee elevator inside/out/sanitize/mop the floor and clean elevator tracks
Wipes and sanitizes all fitness center equipment, public bathrooms, lockers, sinks, toilets, urinals, floors, replenishes all supplies, removes trash, refills soap dispensers, refills wipes
Removes all dirty towels and replaces with clean fitness towels
Revisit fitness center every 20 minutes
Walks through all guest floors and removes dirty linens or trash
Wipes down landing tables and windows
Collect all trash from service elevators
Mops all floors in housekeeping closets and landing area
Ensures all hallway doors close and housekeeping closet doors lock/chute door lock
Sanitize all door handles (housekeeping closet door handle and chute)
Deliveries up on guest needs/ service the guest rooms as need it
Uses cleaning products and supplies properly and follows protocols
Reports any security safety related issues to their manager/supervisor.
Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.
Works as a team member to maintain pleasant work environment: Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
Follows all hotel policies and procedures.
Creates 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
Follow instructions and communicates effectively
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Can clean multiple room types and meet the daily cleaning quota
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.
Employee discounts on thousands of hotels
50% Discount on in-house restaurant and marketplace