Public Services Director

City of Casper (WY)•Casper, WY

33d•Onsite

About The Position

Incumbent is responsible for directing, managing, and overseeing the activities and operations relating to the Public Services Department including Engineering, Fleet Maintenance, Streets, Traffic, Solid Waste, Wastewater Treatment and Collection, Water Treatment and Distribution and Stormwater Collection.

Requirements

High school diploma or equivalent (G.E.D.) required.
Five (5) years of increasingly responsible experience in public services, which may include public works construction and maintenance operations, and/or engineering.
Minimum of three (3) years of increasingly responsible experience in management, including formal supervisory experience.
Bachelor's degree in public administration, business administration, engineering, or a closely related field or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.
Routinely demonstrate the City of Casper core values.
Create, maintain, and update rate models and business plans.
Collaborate with other departments, user groups, and the public.
Manage contracts.
Apply and convey technical expertise.
Prepare and administer large and complex budgets.
Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel, delegate authority, and responsibility.
Provide effective administrative and professional leadership and direction.
Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services.
Maintain confidentiality.
Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Interpret and apply Federal, State, and local policies, procedures, laws, and regulations.
Assess organizational culture to facilitate implementation of change.
Assess and prioritize situations and work under pressure, exercise good judgment, and make sound decisions.
Operate modern office equipment, software, and operating systems/applications.
Maintain a neat and professional appearance.
Follow written and verbal instructions and direction.
Follow all City safety rules and procedures and immediately respond to/investigate observations or employee reports of accidents/incidents or unsafe conditions.
Establish and maintain effective working relationships with those contacted in the course of work.
Creating effective business plans and rate models.
Interpreting and applying applicable laws, rules, and regulations.
Preparing and administering large and complex budgets.
Preparing clear and concise reports.
Managing contracts and/or leases.
Allocating limited resources in a cost-effective manner.
Providing customer service.
Technical writing.
Maintaining confidentiality.
Mentoring and developing employees.
Delegating and prioritizing work.
Public speaking.
Project management.
Time management.
Conflict management.
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals.
Compiling, analyzing, organizing, and evaluating data and making appropriate recommendations based on findings.
Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.
Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
Operating modern office equipment, including computer software, and operating systems/applications.

Nice To Haves

Master's degree is preferred.
Professional Engineer (P.E.) license preferred.
Possession of a valid Wyoming driver's license preferred.

Responsibilities

Exercises strategic direction, leadership, and management in the Public Services Department. Selects and develops personnel; ensures continued learning and mentoring; provides consistent accountability with disciplinary actions (as warranted).
Assumes full management responsibility for all Public Services Department services activities, divisions and sections including engineering, fleet maintenance, streets, traffic, solid waste, wastewater treatment and collection, water treatment and distribution and stormwater collection; and oversees departmental policies and procedures; recommends and administers policies and procedures.
Directs the development and implementation of Public Services Department goals and objectives, including business plans, rate models, and policies and priorities for each assigned service area; establishes, within City policy, appropriate services, and staffing levels; allocates resources accordingly.
Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of changes.
Represents the Public Services Department to other City departments, elected officials, outside agencies, user groups, the public, community groups, and professional organizations; explains Public Services Department programs, policies, and activities; negotiates and resolves sensitive, significant, and controversial issues.
Plans, directs, and coordinates, through department managers, the Department's work plan using respective data tools; meets with management staff to identify and resolve problems; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures.
Provides expertise and leadership in the evaluation process for new developments to include working with others in the organization regarding public accounting standards and fiduciary responsibilities in order to protect the public interest and the respective business plans.
Directs and participates in the development and administration of the Public Services Department budgets; including the forecasting of additional funds needed for staffing, equipment, materials, and supplies; and the monitoring of approved expenditures; directs the preparation of and implement budgetary adjustments, as necessary.
Coordinates Public Services Department activities with those of other departments and outside agencies and organizations; provides staff assistance to the City Manager and City Council; prepares and presents staff reports and other necessary correspondence.
Actively participates on a variety of boards and commissions; attends and participates in professional group meetings; stays abreast of new trends and innovations in the fields of public services.
Communicates with various boards, committees, City Manager, City Council, the general public and media on things such as proposed legislative changes that may impact services; develops, justifies, implements, and monitors activities and programs to meet any upcoming federal and state mandates.
Oversees the direction of coordinated activities and services of outside consultants; preparation of requests for proposals and the bid process; negotiates contractual agreements and ensures contract compliance with agreements, community-wide activities that support and ensure services including major capital improvement projects.
Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
Performs other duties of a similar nature or level.