This customer service focused position is the face of The Library, providing exceptional customer service to meet the needs of the community.
Implements and monitors exceptional customer service.
Manages member accounts through The Library’s online software, including creating library accounts, placing holds, collecting fines, and checking in and out library materials.
Helps members to locate library materials, provides Reader’s Advisory services, and answers basic reference questions.
Instructs members in the use of online resources including the catalog, databases and Internet.
Assists members with basic computer use, including troubleshooting basic computer issues.
Provides courteous assistance to the public by phone and in person, giving information about library programs and services.
Explains library policy and procedures and handles complaints and public behavior problems.
Assists pages and volunteers with shelving items and maintaining the order of materials.
Assists with events and programs held on site and in the community.
Opens and/or closes the branch and has responsibility for building security.
Attends staff meetings and continuing education workshops.
Assists at other libraries to provide coverage as needed.
Lives by the Core Values.
Performs other related duties.
High school diploma or General Equivalency Development (GED) preferred.
One year of customer service experience dealing with the public.
Experience with Microsoft Office Suite or equivalent, performing data entry.
Excellent customer service and communication skills.
Ability to move 35 lbs. unassisted.
Ability to reach and bend to place books on shelves, kneeling and sitting on the floor during programs.
Requires independent transportation for travel to libraries, programs, and outreach locations.