Public Services Assistant -Elizabethville Area Library

Dauphin County Library System • Elizabethville, PA

378d • $23,920 - $23,920

About The Position

The Public Services Assistant at the Elizabethville Area Library is a part-time role focused on providing exceptional customer service and support to library patrons. This position serves as the first point of contact for visitors, managing patron accounts, assisting with locating library materials, and providing basic computer assistance. The role requires a commitment to creating a welcoming atmosphere and helping patrons navigate library services effectively.

Requirements

• High school diploma or GED.
• 1 year of experience working with the public.
• Exceptional customer service skills.
• Basic computer skills and troubleshooting abilities.
• Ability to lift 30 lbs. unassisted and reach for materials on high and low shelves.

Responsibilities

• Manage patron accounts through the library's online software.
• Assist patrons in locating library materials and provide Reader's Advisory services.
• Answer basic reference questions and provide information about library programs and services.
• Assist patrons with basic computer use, including troubleshooting basic computer issues.
• Provide courteous assistance to the public by phone and in person.

Benefits

• Paid time off
• Employee assistance program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: High school or GED