Public Service Representative - Chinese (Cantonese) Speaking

Illinois Secretary of State • Chicago, IL

2d • Onsite

About The Position

Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications; provides translation and interpretation services for Chinese/Cantonese speaking customers.

Requirements

• Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
• Requires working knowledge of business English, spelling and commercial arithmetic.
• Requires working knowledge of office methods, practices and procedures.
• Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver’s license and the processing of various motor vehicle forms.
• Requires elementary knowledge of basic bookkeeping procedures and techniques.
• Requires ability to maintain records of some complexity.
• Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
• Requires ability to communicate both orally and in writing.
• Requires ability to operate in an independent manner within defined procedures.
• Requires possession of a valid Illinois driver’s license.
• Requires ability to lift/carry 0-10 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.
• Requires the ability to fluently speak, read, translate, and write in Cantonese to serve the Chinese speaking community.

Responsibilities

• Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.
• Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.
• Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
• Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
• Performs other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed