Public Service Associate - Property Taxation & Records

Dakota County Minnesota • Hastings, MN

396d • $44,816 - $70,025 • Remote

About The Position

The Public Service Associate in Property Taxation & Records is responsible for a variety of technical duties related to property recording and taxation. This role involves cash receipting, processing land records documents, updating property tax information, and assisting customers with inquiries, including passport applications. The position requires specialized knowledge of regulatory requirements and office procedures, with a strong emphasis on customer service.

Requirements

• High school diploma or equivalent GED.
• Two years of office experience, including direct public interaction and personal computer use in an office setting.

Nice To Haves

• Up to two years of business, accounting, or real estate training beyond high school.

Responsibilities

• Respond to and provide timely and effective service to a wide variety of public inquiries by phone or in person.
• Assess and determine the appropriate action for each customer contact.
• Assist customers in processing property records and taxation functions.
• Provide complete and accurate technical information relating to property records, property taxation, and assessment.
• Coordinate with internal and external contacts for efficiency and accuracy when needed.
• Receipt a variety of payments and service fees, correctly calculating fees and completing tax calculations.
• Prepare estimates and communicate information to customers.
• Process transactions in a cash collection system using proper revenue codes, validate receipts and documents, and process overpayments.
• Balance receipts and reports daily.
• Determine and update public and non-public records utilizing technical applications.
• Perform duties such as proofing, verifying information, and preparing mailings.
• Process outgoing mail and distribute incoming U.S. and interoffice mail.
• Assist in training of new staff.
• Draft correspondence, complete forms, create charts, and compose documents using correct grammar.
• Follow up on correspondence and sort and file various kinds of documents and information.
• Instruct and assist customers to access property information and archived records on public information terminals.

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits.
• Excellent work-life balance.
• Generous paid time off (accrual rate starts at four weeks per year).
• Eleven paid holidays each year.
• Pension with a generous employer contribution.
• Ability to work from home some of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 10,001+ employees