Public Service Assistant

City of Glendale, AZ • Glendale, AZ

337d • $16 - $25

About The Position

The Public Service Assistant performs a variety of technical and clerical library customer service duties at the circulation desk related to such activities as circulation, collecting fines, and assisting patrons in person and over the telephone. This is an entry-level classification.

Requirements

• One year of customer service and library work experience.
• Knowledge of library policies and procedures.
• Knowledge of automated library systems.
• Knowledge of cash handling procedures.
• Knowledge of self-checkout procedures.
• Skill in use of personal computers, computer applications and automated library systems.
• Skill in typing at a speed necessary for successful job performance.
• Ability to listen to, comprehend and respond to patron requests.
• Ability to provide information regarding the library and its services.
• Ability to operate library equipment such as laminators, copiers, spiral machine, poster makers, and other specialized equipment.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Ability to operate a personal computer using program applications appropriate to assigned duties.
• Ability to clean and monitor computer equipment such as headphones, mice, batteries, etc.
• Ability to monitor computer usage.
• Ability to troubleshoot minor hardware and software problems.
• Ability to monitor various printer supplies.
• Ability to assist in the configuration of basic types of computer hardware and peripherals.
• Ability to assist with inventory of computer equipment and software.
• Ability to assist reference and youth staff with maintenance and special projects.
• Ability to communicate effectively both orally, in writing, and over the telephone with the public and other employees.
• Ability to comprehend written work instructions and sort and catalog a variety of books, written documents, and materials.
• Ability to sit at a computer for long periods of time.
• Ability to lift up to 20 pounds and maneuver heavy book carts.
• Ability to work safely in a library environment.

Responsibilities

• Checks library materials in and out; evaluates condition of materials returned; sensitizes and desensitizes materials.
• Registers patrons and updates registration information using on-line circulation system.
• Verifies residency status and maintains records of library cardholders.
• Explains and enforces library policies with patrons.
• Collects and adjusts fines for overdue, lost or damaged materials and calls patrons for holds.
• Assists patrons in person or on the telephone regarding library information, library materials or services, and refers them to the appropriate sources of information.
• Participates in the training of library pages and volunteer staff in work related to circulation.
• Assists patrons with print management system, basic maintenance of computer peripherals, software/hardware and public network.
• Provides general and department specific information to the public and to city employees.
• Orients patrons to the library by informing them of services available and the location of materials.
• Locates, pulls, and processes library materials requested by library patrons.
• Assists patrons with locating books and other materials or use of library equipment.
• Responds to telephone inquiries.
• Collects overdue fines and processes lost book payments.
• Processes damaged items and prepares associated bills.
• Searches shelves for items claimed returned.
• Works in a safe manner and reports unsafe activity and conditions.
• Performs other related duties as required.

Benefits

• Part-time position with flexible hours.
• Opportunity to work in a community-focused environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees