Public Safety Telecommunicator
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About The Position
Public Safety Telecommunicators support the Birmingham public safety agency by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer aided dispatch (CAD), and forwarding the information to the Public Safety Dispatcher. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological work station to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way-radios, etc. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness.
