Public Safety Telecommunicator
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About The Position
This essential position is assigned to perform technical communications supporting Public Safety Telecommunications for Fayetteville State University. Work involves receiving emergency and non-emergency calls, monitoring alarms, monitoring video surveillance systems, obtaining and relaying information, prioritizing calls for service, prioritizing alarm response and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Employees are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, emergency alert notification systems, video surveillance systems, scanners, and Division of Criminal Information (DCI) Terminals. Applies knowledge of Federal Communications Commission (FCC) rules and regulations in unique situations. Applies considerable knowledge of departmental policies and procedures for answering, responding, and dispatching calls in a complex telecommunications environment. It requires managing multiple tasks and remaining calm and composed in high-stress situations. Ability to enter information accurately and efficiently into the computer database, maintain DCI certification, and locate information from the DCI terminal or other sources as requested for law enforcement support. Must maintain confidentiality and use discretion in the course of conducting business. It may require shift, weekend, holiday, and/or overtime work. This position is classified as a Mandatory Reporting Employee position.
