PUBLIC SAFETY TELECOMMUNICATOR TRAINEE

City of Alamogordo, NM • Alamogordo, NM

76d • $18

About The Position

Under general supervision, performs daily work assignments for the Telecommunications Division of the Alamogordo Police Department in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority.

Requirements

• High School Diploma or GED.
• U.S. Citizenship and have reached the age of majority.
• Must not have any felony or domestic violence convictions or any other convictions for crimes indicating a lack of character or moral turpitude.
• Must not have any DWI convictions within the last five (5) years.
• Successfully complete and pass a proctored web-based skills test.
• Valid New Mexico Driver's License, with a driving record acceptable to the City of Alamogordo.
• National Crime Information Center (NCIC) Awareness Certification required within sixty (60) days from hire date.
• Completion of Incident Command System (ICS) 100, 200, 700, and 800 and possess a sound understanding of National Incident Management System (NIMS)/ICS operations required within sixty (60) days from hire date.
• Emergency Police Dispatcher (EPD) Certification required within six (6) months from hire date.
• Emergency Fire Dispatcher (EFD) Certification required within six (6) months from hire date.
• Emergency Medical Dispatcher (EMD) Certification required within six (6) months from hire date.
• CPR/First Aid Certification issued by an authorized provider required within six (6) months from hire date.
• New Mexico Public Safety Telecommunicator Certification issued by the New Mexico Law Enforcement Academy required within one (1) year from hire date.

Nice To Haves

• Previous experience as a 9-1-1 Telecommunicator.
• Telecommunicator Fire I and II Certifications.

Responsibilities

• Performs duties in a manner that optimizes the safety and welfare of law enforcement personnel and first-responders as they provide emergency and non-emergency services in the field.
• Receives 9-1-1 (emergency) and non-emergency telephone calls.
• Evaluates emergency situations and prioritizes emergency dispatch according to the severity and urgency of the situation.
• Operates a two-way radio system to dispatch police, firefighters, and emergency medical units; maintains communication, monitors unit status and progress on calls, and relays updated information to officers.
• Retrieves information from the NCIC computer system; sends and receives teletypes.
• Maintains accurate database records/logs through a computer-aided dispatch system.
• With proper certification, provides assistance and instructions by voice for medical emergencies prior to the arrival of emergency medical services.
• Monitors and takes appropriate action for business, residential, and City facility security alarm systems.
• Ensures that dispatch equipment is fully operational at the beginning and end of each shift; reports the faulty equipment to the Telecommunication Supervisor.
• Attends training and/or conferences as directed.
• Safely operates a City vehicle.
• Contributes to a high-quality work culture through participation in training and mentoring to develop skills, including safety-related training and skills.
• Interacts professionally and provides excellent customer service to all levels of City staff and citizens to ensure high operational and service standards.
• Performs duties in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED