Public Safety Telecommunicator - Rice/Steele 911 Dispatch Center

Rice County, MN • Owatonna, MN

396d • $54,829 - $69,784

About The Position

The Public Safety Telecommunicator at the Rice/Steele 911 Dispatch Center in Owatonna, MN, is responsible for skilled technical communications work, including receiving and transmitting information, dispatching public safety units, and prioritizing calls. This role requires independent decision-making in dispatching personnel and equipment in response to service calls, utilizing a Computer Aided Dispatch (CAD) system to track activities in real-time.

Requirements

• High School Diploma or GED
• Valid driver's license
• Ability to pass a required background check
• Basic computing skills, including knowledge of E-mail, Microsoft Outlook, web browsing, basic computer mapping, Adobe pdf viewer, word processing, and spreadsheet software, with a typing speed of 35 WPM.

Nice To Haves

• Two years of experience as a public safety Communications Operator or Dispatch
• Experience in Customer Service
• Experience or education in law enforcement, fire, or EMS training
• Previous experience in Criminal Justice, Corrections, or Courts.

Responsibilities

• Answer and dispatch calls via multi-channel radio, 911 emergency and non-emergency phone systems, and computer terminal.
• Exercise independent judgment to solicit, identify, assess, evaluate, prioritize, summarize, and transmit information regarding calls for service.
• Monitor radio activities and provide supplemental information, personnel, and equipment as needed.
• Dispatch police, fire, EMS, rescue, and reserves while monitoring all radio channels.
• Operate CAD to enter, receive, and manipulate associated data, tracking activity and location of personnel and equipment.
• Monitor severe weather and sound sirens when necessary.
• Assist in coordinating activities between law enforcement, fire/rescue, medical, emergency management, municipal utility, and County Highway units operating in the field.
• Operate NCIC/MNJIS terminal to exchange information with other law enforcement agencies and verify records.
• Request, disseminate, enter, verify, modify, and cancel protected data through computerized terminals linked to various law enforcement systems.
• Notify Shift Supervisor of all critical incidents or other matters requiring their attention.
• Train new employees and maintain a clean work environment.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Holiday leave
• Sick leave
• Long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED