Public Safety Telecommunicator I

City of Mesa (AZ)-posted 3 months ago
Full-time • Entry Level
Mesa, AZ
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
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The City of Mesa is pleased to offer a hiring bonus for individuals hired as a Public Safety Telecommunicator I; $1,000 will be paid upon successful completion of the Public Safety Telecommunicator classroom training program and $1,000 will be paid one year after completion of the training. This recruitment will be used to fill vacancies in the 911 Call-Taker, Police Dispatching, and Fire Dispatching assignments. A Public Safety Telecommunicator I is the entry-level class in the Public Safety Telecommunicator series and is responsible for receiving, evaluating, and processing all 9-1-1 calls for police, fire, and medical assistance; or receiving and dispatching calls and messages for police or fire/emergency medical services, and maintaining radio contact with mobile units. Work involves evaluating incoming calls, dispatching field units, and transmitting information and messages upon request and according to established procedures.

  • Receives and evaluates calls from the public concerning crimes, fires, and medical emergencies.
  • Initiates Police and Fire/Medical response by obtaining information required for dispatching field units.
  • Accesses the priority dispatch protocol system to triage emergency medical service requests and supply pre-arrival instructions.
  • Enters data into a computer as it is being received.
  • Provides emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if appropriate.
  • Dispatches calls and messages for Fire and Medical emergency services and maintains radio contact with mobile units.
  • Makes appropriate notifications and call-outs for major incidents.
  • Dispatches ground and air ambulances.
  • Contacts other agencies, utilities, airport towers, the Public Information Officer, on-call investigators, and rescue services depending on the type of incident.
  • Monitors high volume of radio traffic and status changes during routine and emergent situations.
  • Graduation from High School or GED.
  • Good (1 - 3 years) experience in public contact or customer service experience.
  • A minimum typing speed of 45 net words per minute (nwpm) is required.
  • Must successfully pass Criticall test prior to hire or promotion date.
  • Successful completion of a background investigation is required.
  • Candidates must pass a psychological evaluation and hearing test.
  • Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire or promotion date.
  • Experience with computer data entry.
  • Bilingual speaking skills (English/Spanish).
  • Experience in the operation of multiline phone system or radio communications system.
  • Hiring bonus of $1,000 upon successful completion of training and another $1,000 after one year.
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