Public Safety Telecommunications Supervisor

City of Des Moines • Des Moines, IA

413d • $81,328 - $103,022

About The Position

The Public Safety Telecommunications Supervisor is responsible for directing, planning, and coordinating the daily operations of the 911 Emergency Communications Center. This role involves overseeing telecommunicators, performing key duties during major incidents, and ensuring effective communication and coordination with various stakeholders. The position emphasizes training, quality assurance, and policy development to enhance the efficiency of emergency communications.

Requirements

• High school graduation or equivalent.
• Considerable experience (3 years) in emergency communications or a public safety related field.
• Completion of Basic 40 Hour Telecommunicator Training within 12 months of employment.
• NCIC and Emergency Medical Dispatch certifications within 12 months of employment.
• CPR and AED certification within 12 months of employment.
• Successful completion of a post-offer pre-employment physical examination and drug screen.
• Ability to pass a background check.
• Experience as a supervisor, lead, or trainer is preferred.

Nice To Haves

• Experience in emergency communications or public safety related fields.
• Supervisory experience or experience as a lead or trainer.

Responsibilities

• Directs and coordinates daily operations of the 911 Emergency Communications Center.
• Performs key telecommunicator duties during major incidents and events.
• Oversees, trains, and assists telecommunicators in fulfilling their duties.
• Serves as a liaison between CARE Diversion Program employees and Public Safety Telecommunicators.
• Interacts with local governments, public safety, civic organizations, and the public to provide information and resolve problems.
• Coordinates and implements changes in ECC policies and procedures.
• Recommends corrective actions for ECC staff.
• Conducts employee performance evaluations.
• Provides training and instruction for new employees and existing staff.
• Conducts quality assurance analysis and compliance planning.
• Communicates regularly with others to maximize interdepartmental operations.
• Assists in recruitment and staffing processes for the ECC.
• Develops policies and procedures for the operation of the ECC.
• Attends meetings and training sessions to stay current on developments in the field.

Benefits

• Residency Incentive Program
• Paid Volunteer Time-Off
• Parental Leave
• Vacation and Sick Leave
• 12 Paid Holidays
• Health/Dental/Life/LTD Insurance
• Wellness Programs and Activities
• Tuition Reimbursement and Continuing Education Programs
• Public Service Student Loan Forgiveness Benefit
• Defined Benefit Pension Plan through IPERS
• Deferred Compensation Plan with City Match up to 2.5%
• Voluntary Insurance Benefit Options
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED