Public Safety Team Member

Vail Resorts•Keystone, FL

1d•$21 - $24•Onsite

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Keystone Resort Public Safety Team Member plays a key role in delivering a safe, welcoming, and service-focused guest experience. This is an active, highly interactive role—not a passive security position—and requires consistent engagement across all lines of business. Team Members serve as a visible, approachable presence throughout the resort, working collaboratively and communicating continuously with teammates, departments, and stakeholders while on shift. Success in this role requires strong interpersonal skills, sound judgment, and the ability to remain calm and solution-oriented in dynamic or high-stress situations. Public Safety Team Members are expected to de-escalate conflicts, respond to incidents with care and professionalism, and protect sensitive or confidential information with discretion and integrity.

Requirements

High school diploma or equivalent - required
Valid US Driver's license - required
Strong guest service and interpersonal skills with a focus on empathy, communication, and problem-solving - required
Demonstrated ability to de-escalate tense or emotional situations and remain composed under pressure - required
Ability to work collaboratively as part of a team with continuous communication and coordination while on shift - required
Self-motivated with the ability to work independently, prioritize tasks, and make sound decisions in dynamic environments - required
Comfortable with frequent, in-person communication and engagement - required
Ability to meet guest needs during high-stress or emergency situations with professionalism and care - required
Ability to handle sensitive and confidential information with discretion and integrity - required
Clean driving record and successful background check - required
Current Basic Life Support/CPR certification – required or obtained within one month of hire
Able to communicate effectively in English, both written and verbal - required
Able to work outside in all weather conditions - required
Able to lift 50 pounds - required
Able to stand for extended periods of time
Able to bend, crawl, climb, lift, kneel and crouch - required
Able to work weekends, holidays, evenings, and maintain a flexible schedule - required

Responsibilities

Provide proactive, guest-focused service through direct, in-person engagement with guests, employees, and stakeholders
Serve as a calm, professional presence during incidents, utilizing de-escalation techniques to resolve conflicts and support positive outcomes
Respond to guest and employee incidents including disturbances, access requests, motor vehicle accidents, theft investigations, trespassing, and safety concerns
Actively collaborate and maintain constant communication with team members and departments while on shift to ensure coordinated operations
Work seamlessly across all lines of business, supporting resort-wide needs in real time
Actively communicate in person—prioritizing human interaction over passive communication methods—to build trust and resolve issues effectively
Support the guest experience through parking operations, traffic control, wayfinding, and high-visibility guest assistance
Provide care and support during emergencies, including basic medical response (First Aid/CPR/AED/STB/Narcan required within one month of hire)
Execute emergency procedures in alignment with resort policies and protocols
Manage and resolve elevated (tier-two) guest service concerns with professionalism and ownership
Demonstrate the ability to self-direct, assess situations, and take appropriate action without constant supervision
Promote pedestrian and roadway safety through traffic control and situational awareness
Conduct preliminary incident investigations and document findings accurately
Write clear, timely, and professional reports while maintaining strict confidentiality of sensitive information
Handle confidential and sensitive information with discretion, professionalism, and adherence to company policies
Other duties as assigned

Benefits

Ski/Mountain Perks!
Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans