PUBLIC SAFETY SYSTEMS SUPPORT SPECIALIST

City of Thomasville • Thomasville, GA

19d • Onsite

About The Position

Under the supervision of the Information Technology Systems Manager, this position serves as an on-site, dedicated support specialist for the Thomasville Public Safety Department. Primary responsibilities include providing 1st & 2nd level user/system support by maintaining integrated emergency response system applications, maintaining desktop and vehicular workstations, and working as a liaison between IT, NOC, vendors, and other stakeholders to achieve technology and functional objectives.
Provide 1st and 2nd-level end-user support for all PC-related hardware and software issues.
Provide 1st and 2nd-level support for client-side line of business applications.
Assist in creating and modifying scripts to ensure proper operations.
Evaluate and make recommendations for the purchase of new software/hardware.
Perform system administrative tasks for ongoing operations on all TPD and TFD-related servers in coordination with System Administrators.
Install and coordinate the installation of PCs, workstation operating systems, and application software.
Work extra hours as deemed necessary by the IT Systems Manager.

Requirements

• Associate degree in computer information systems or equivalent preferred.
• Minimum of two years of experience in supporting IT-based systems.
• Capability to obtain a Microsoft Entry-Level Certification within the first year of employment.
• Capability to obtain the Network+ certification within the first year of employment.
• Excellent communication skills and ability to handle stress.
• Proven work experience in technology support.
• Strong oral and written communication skills.
• Ability to adapt to frequently changing priorities and tasks.
• Criminal background and other security checks will be required.

Nice To Haves

• Associate degree in computer information systems or equivalent preferred.

Responsibilities

• Provide 1st and 2nd-level end-user support for all PC-related hardware and software issues.
• Provide 1st and 2nd-level support for client-side line of business applications.
• Assist in creating and modifying scripts to ensure proper operations.
• Evaluate and make recommendations for the purchase of new software/hardware.
• Perform system administrative tasks for ongoing operations on all TPD and TFD-related servers in coordination with System Administrators.
• Install and coordinate the installation of PCs, workstation operating systems, and application software.
• Work extra hours as deemed necessary by the IT Systems Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree