EMS Public Safety Supervisor - Huntsville EMS - FT - Shift Varies

Huntsville Hospital Health System • Huntsville, AL

7h

About The Position

Supervises and coordinates daily activities of receiving emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers

Requirements

• Education/Experience - High school diploma or general education degree (GED); five years dispatch and EMD experience, or equivalent combination of previous management and communications experience
• Certifications - CPR and EMD certifications; able to successfully obtain EMD-Q
• Compliance - Exceed benchmark requirements of EMD scores for at least one year
• Punctuality - Excellent attendance with minimal absences without credits applied
• No written warnings for a period of one year; no final written warnings for at least two years
• Math Ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Computer Skills - To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software.
• Auditory Skills - ability to hear, comprehend, and distinguish sounds and verbal communication in the presence of other distracting sounds via a headset, telephone, or other external source.

Responsibilities

• Answers incoming emergency calls and processes adhering to EMD protocols established by the Academy of Emergency Dispatch
• Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status
• Answers and processes non emergent calls for ambulance service
• Dispatches non emergent and routine transports
• Monitors multiple radio frequencies between ambulances and aircrafts
• Prepares work schedules to ensure that sufficient shift personnel are available for workload demands.
• Reviews daily transfers and communicates with Operations to insure proper ambulance staffing
• Performs weekly call review of EMD quality
• Troubleshoot CAD, radio, and AVL for weekly quality checks
• Performs training of new employees
• Oversees Shift Leads for management succession

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees