Public Safety Supervisor

Wisconsin Center District•Milwaukee, WI

About The Position

Reporting to the Public Safety Manager, the primary duties of this position are to enforce rules and regulations and maintain order at and in the vicinity of the WCD’s three facilities and grounds. The Public Safety Supervisor will monitor all three facilities. This position will also patrol buildings and grounds within an assigned area on foot or in a vehicle; secure and unsecure buildings; report unusual or suspicious circumstances or conditions; activate and de-activate alarm systems; monitor and report obvious malfunctions in building physical plant mechanical systems such as heating, air conditioning, lighting, water leaks, etc. Provide assistance, directions, and information to WCD personnel and visitors. Detect and report any non-WCD affiliated persons in areas where it is not permissible. This position will also work a non-conventional workweek and will be required to work evenings, weekends, and holidays.

Requirements

Strong organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential
Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required
Exceptional communication skills and situational adaptability; capable of clearly conveying WCD standards.
Ability to work effectively in a service-oriented environment subject to frequently changing priorities
Ability to work under high pressure in meeting urgent deadlines
Ability to establish and maintain effective working relationships with staff, contractors, and facility users
Ability to work independently and efficiently; exercise initiative, resourcefulness and good judgement
Understand and consistently follow work rules, procedures and directions
Strong verbal and written communication skills with an emphasis on business writing skills
Ability to read, write, and speak English; perform basic mathematical functions (add, subtract, multiply and divide)
Follow oral and written instructions and communicate effectively with others in both oral and written form
High school diploma or general education degree (GED)
Must be proficient in MS Office (Excel, PP, Word, Access), and MS Outlook
Valid CPR, First Aid and AED certification is required within six months of employment

Nice To Haves

Bachelor’s degree from an accredited four-year college or university with a major in law enforcement or related field or equivalent number of years of experience
Minimum 2 years' experience in the Public Safety field, preferably in entertainment
Direct experience with automated fire/safety systems, automated camera systems and basic computer proficiency is preferred

Responsibilities

Secures premises by monitoring surveillance equipment; patrolling property; inspecting buildings, equipment, and access points; permitting entry
Monitors loading dock activity to ensure the security of the facility, preventing unauthorized access
Greets, directs, and assists guests, clients, and employees at the facility or attending an event
Provides and controls access to facility, show rooms, and meeting rooms
Monitors and directs vehicle and pedestrian traffic at loading docks
Patrol all assigned interior and exterior areas of the facility including, but not limited to: public access areas, meeting spaces, stairwells, truck ramps, loading docks, parking garages, exterior staircases, rooftop, and public walks ways
Works to reduce or eliminate hazards by proactively alerting the appropriate party of any problems
Assists in monitoring closed circuit surveillance system and indoor alarm panel
Conducts fire prevention duties such as identifying potential hazards, conducting fire extinguisher inspections, and monitoring computerized fire alarm systems
Secures the facility at night and opens in the morning as directed
As necessary dispatches public safety officer and/or supervisor and contacts emergency personnel as needed
Administers First Aid and/or CPR when required
Operates hand-held radio and computers
Investigates complaints and incidents
Required to prepare written daily logs and reports, perform patrol tours and operate facility life safety systems
Supervise security patrol staff and contract security
Preparation of reports documenting activities, time, equipment and supplies
Enforce WCD and PSD policies and procedures
Attends work on time as scheduled and adheres to attendance policy
Other responsibilities and duties as assigned by management, to ensure the effective utilization of the company’s resources and to ensure customer satisfaction