Public Safety Security Dispatcher Full-Time (Days)

Houston Methodist • Houston, TX

107d

About The Position

At Houston Methodist, the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.

Requirements

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Five years of police or security related experience of which three years should be police, security or emergency dispatch experience.

Nice To Haves

• Associates degree in criminal justice or related field preferred.

Responsibilities

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
• Actively communicates and reports pertinent security services information and data in a comprehensive manner.
• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.
• Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.
• Receives and dispatches security to all emergency alarms.
• Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.
• Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.
• Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction.
• Maintains confidentiality of sensitive information and informs management of pertinent issues.
• Provides assistance for emergency situations, including security rounding.
• Monitors, operates, and responds to fire, elevator, and security alarms.
• Responds to hospital codes, alerts and other emergency situations and takes appropriate action.
• Follows all safety rules while on the job.
• Reports accidents promptly and corrects minor safety hazards.
• Self-motivated to independently manage time effectively and prioritize daily tasks.
• Uses inventory and resources effectively and efficiently, does not waste supplies.
• Effectively manages expenses associated with outsourcing dispatching services, as needed.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department.
• Generates and communicates new ideas and suggestions that improve quality or services within the department.
• Implements actions that promote a workplace safety culture and proactively prevents workplace violence.

What This Job Offers

• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED